Fitlexa Return & Refund Policy
At Fitlexa, we are committed to delivering 100% genuine, sealed, and quality-tested fitness supplements from trusted brands. Every product is carefully checked before dispatch to ensure you receive the right product in perfect condition.
Due to the health and hygiene nature of supplements, we follow a strict no-return policy once the product has been delivered.
Returns & Replacement Are Accepted Only If:
- You received a wrong product compared to your order.
- The package was received in a tampered or opened condition.
Any such issue must be reported within 24 hours of delivery with:
- Order ID
- Unboxing video (mandatory)
- Clear images/videos of the product and packaging
Without proper proof, return or replacement requests may not be accepted.
Non-Returnable Items:
Returns will not be accepted for:
- Opened, used, or partially consumed supplements
- Products with broken seals
- Products without original packaging
- Change of mind after purchase
- Wrong product selection by the customer
- Taste preference issues
- Any damage caused after delivery
- Orders where unboxing proof is not available
Refund Policy:
Approved refunds will only be processed after verification and approval from the Fitlexa team.
Refunds will be initiated within 5–7 working days through the original payment method.
Important Note:
Before shipping, every order goes through a quality check process. We ensure that customers receive authentic and properly packed products.
We request customers to carefully check product details, size, flavor, and requirements before placing an order.
Contact Us
For support regarding your order:
Fitlexa Customer Support
Email: Support@fitlexa.in
Fitlexa — Trusted Nutrition. Genuine Products. Better Results.